Article ID: 127283, created on Oct 29, 2015, last review on Oct 29, 2015

  • Applies to:
  • Operations Automation

Symptoms

Horde web-page displays the following message:

This page was disabled by security reason. You can log into webmail using POA CP or url like 'webmail.test.tld'.

Cause

Corresponding DNS record is missing or disabled.

Resolution

Check horde.log on the webmail server:

[root@webmail ~]# tail /usr/local/pem/sysvhosts/webmail/horde.log
Aug 06 19:13:06 HORDE [error] [imp] FAILED LOGIN for test@test.tld [91.204.25.4] (forwarded for [91.204.25.44]) to {imap143s.test.tld:143 [imap/notls]} [pid 40859 on line 139 of "/usr/local/pem/sysvhosts/webmail/webmail/586/imp/lib/Auth/imp.php"]
Aug 06 19:36:12 HORDE [error] [imp] FAILED LOGIN for test@test.tld [91.204.25.4] (forwarded for [91.204.25.44]) to {imap143s.test.tld:143 [imap/notls]} [pid 40864 on line 139 of "/usr/local/pem/sysvhosts/webmail/webmail/586/imp/lib/Auth/imp.php"]

According to the above output it is unable to connect to "imap143s.test.tld". It can be verified on the server:

[root@webmail ~]# host imap143s.test.tld
;; connection timed out; no servers could be reached

Go to Domains > test.tld in Provider Control Panel and check that DNS record "imap143s.test.tld" exists and is activated.

Verify that name resosolution works properly after record was added and propagated to OSA DNS servers.

Search Words

This page was disabled by security reason. You can log into webmail using POA CP or url like 'webmail.yourdomain'.

cannot login to webmail

disabled for security reason

webmail

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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