Article ID: 127255, created on Oct 27, 2015, last review on Nov 11, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Orders on subscription creation are in Paid status but OBAS does not try to process them (there is no Try count string in the affected Orders details).

Cause

Payment processing occurs automatically, but subscription creation requires manual approval mode is selected under Top > Commerce Director > Online Payments > Setup

Resolution

Process the Orders manually or select other Transactions Approval and Processing Mode as described in Setting Transactions Approval and Processing Mode.

See also

OBAS does not process a renewal order automatically

Search Words

Transactions Approval and Processing Mode

Renewal orders not processed after payment in full

Payment processing occurs automatically, but subscription creation requires manual approval

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

Email subscription for changes to this article
Save as PDF