Article ID: 127217, created on Oct 22, 2015, last review on Oct 22, 2015

  • Applies to:
  • Operations Automation 6.0


Attempt to install msiis-7.0.0 OA package on Windows 2008 host fails with the following error:

Installation of package msiis (id=17887) to host (id=28) was failed. Reason: Destination host '' (#28), IP '' : Internal error: Error on depends checking - ""Windows": " .0-ip�| msiis-7.0.0.; " - not found. Registry key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ftpsvc" does not exist


While installing any PPM package OA checks whether requirements for this package are met on the host, if requirements are not met PPM package is not installed and corresponding error is shown under Operations > Tasks > Events or in poa.log on the target host.

In this case the package installation fails on checking whether Microsoft FTP service is installed on the host, POA checks it by searching an entry for ftpsvc service in registry under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services hive.

The issue may be caused by the fact that Microsoft FTP 6.0 is installed on the host, but OA is trying to find Microsoft FTP 7.5. Entries in registry for Microsoft FTP 6.0 and Microsoft FTP 7.5 are different as well as name of services, MSFTPSVC for FTP 6.0 and ftpsvc for FTP 7.5.


In order to install 'msiis' package successfully it is needed to install Microsoft FTP 7.5 on host in question. The artcile from Technet library describes the procedure.

Search Words

cannot install msiis

egistry key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ftpsvc" does not exist

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF