Article ID: 127208, created on Oct 21, 2015, last review on Oct 21, 2015

  • Applies to:
  • Plesk Automation

Symptoms

FTP connection fails with the error below:

Response:       530 User cannot log in, home directory inaccessible.
Error:  Critical error: Could not connect to server

Cause

The website for which FTP account is used is running on dedicated IP. The External IP Address of Firewall does not match to the IP address of the website in IIS.

Resolution

  1. Go to IIS manager
  2. Under Sites folder find the node with IP address used for the website (for example 192.168.0.1), click it
  3. On the middle pane find FTP Firewall Support button and click it
  4. Set External IP Address of Firewall the same as dedicated IP address of the website (in this example 192.168.0.1)
  5. Click Apply on the right pane.

Search Words

User cannot log in, home directory inaccessible

FTP

Could not connect to server

FTP connection fails

530

e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

Email subscription for changes to this article
Save as PDF