Article ID: 127202, created on Oct 20, 2015, last review on Oct 20, 2015

  • Applies to:
  • Business Automation 6.0

Symptoms

Provider has enabled option "Accept emails from authorized users only" in the properties of Trouble Ticket system in BA CP:

Home - System - Settings - Helpdesk

However when unautorized user send e-mail to the mail collector, e-mail is accepted and BA does not send rejection message.

Cause

The behavior is by design - e-mail is accepted anyway, but the option only sets if the ticket will be created or not.

Resolution

Internal issue PBA-23254 has been submitted to rename the Helpdesk setting to reflect its real functionality. Internal issue PBA-67390 has been submitted to implement email rejection notifications.

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