Article ID: 127199, created on Oct 20, 2015, last review on Oct 20, 2015

  • Applies to:
  • Operations Automation 6.0

Symptoms

Customer cannot access CP with error: "Member # does not exist." Account (user) exists only in BA, but not in OA.

Existing BA subscriptions stucks in 'Ordered'-'Not Provisioned' status, Payment Order is 'Waiting for payment'.

Cause

For some reason, task on account creation in OA failed (OA was not available for example). This can be found in BA CP:

System - Settings - Events - Account Created - Event ID*** - Event log

Execution Failed: Operations Automation is not available. Connection to * has failed: Connection timeout. Please check network settings.

Resolution

Make sure network issues are resolved, resubmit failed event.

Search Words

Member #1021384 does not exist.

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