Article ID: 127189, created on Oct 18, 2015, last review on Oct 18, 2015

  • Applies to:
  • Operations Automation 5.5

Symptoms

Creation of the backup for OACI VPS in CCP > Cloud infrastructure > Backups and Images (or other operations, for example Console initialization) fails with the following errors in /var/log/IM/PACI-vm2vf.log:

2014-07-02 09:54:09,258 (0ff34d99-4ad4-4313-a6d7-d48350466045) ERROR NativeVm2VfCode [RequestProcessor-3806] - [56471:10957850] ERR PrlSrv_LoginEx:(10.10.20.19, 0x118602): failure PRL_ERR_AUTHENTICATION_FAILED @[common/common_lib.c][387][login_fill_session_uuid][18249])
2014-07-02 09:54:09,258 (0ff34d99-4ad4-4313-a6d7-d48350466045) ERROR NativeVm2VfCode [RequestProcessor-3806] - [56471:10957850] ERR login_fill_session_uuid(10.10.20.19): failure PRL_ERR_AUTHENTICATION_FAILED @[common/common_lib.c][551][establish_connection_ex][18249])
2014-07-02 09:54:09,363 (0ff34d99-4ad4-4313-a6d7-d48350466045) WARN  NativeVm2VfCode [RequestProcessor-3806] - [56471:10957850] WRN PrlSrv_Logoff: failure PRL_ERR_USER_OPERATION_NOT_AUTHORISED @[common/common_lib.c][303][__drop_connection][18249])
2014-07-02 09:54:09,363 (0ff34d99-4ad4-4313-a6d7-d48350466045) INFO  NativeVm2VfCode [RequestProcessor-3806] - [56471:10957850] INF dropped connection: "10.10.20.19", session uuid: "", session handle 0x118602 @[common/common_lib.c][306][__drop_connection][18249])
2014-07-02 09:54:09,363 (0ff34d99-4ad4-4313-a6d7-d48350466045) ERROR NativeVm2VfCode [RequestProcessor-3806] - [56471:10957850] ERR establish_connection(10.10.20.19): failure PRL_ERR_AUTHENTICATION_FAILED @[common/generic_sdk_cb.c][652][__init_generic_params][18249])

Cause

Vm2vf cannot perform login\password authentication on the storage node to place backup.

Resolution

Reset Administrator/root password for corresponding storage node via OA Provider Panel and retry the problem operation.

Search Words

Failed to backup VE

Console initialization

PACI

backup

backup container

PRL_ERR_AUTHENTICATION_FAILED

PVCfW

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

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