Article ID: 127128, created on Oct 10, 2015, last review on Nov 28, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Odin Business Automation Standard was upgraded. When under Top > Service Director > License Manager > Plug-ins > Key Administrator > License Classes and Properties the Reconfigure button is pressed, the resulting Configuring KA plugin task fails with the following error:

[2015/10/07 16:57:43] [ERROR] [12489] [HSPC::Taskman::Comm::backend_execute_task] Task #25857329 HSPC::MT::Plugin::LM::KA -> post_config_actions failed miserably: The 'child_key' parameter (undef) to HSPC::MT::LM::LicNresMap::find_lic_nres was an 'undef', which is not one of the allowed types: scalar
 (See /var/log/hspc/p2015-10-07_16-57-43 for details)
[2015/10/07 16:57:43] [ERROR] [12489] [HSPC::Taskman::Comm::backend_execute_task] Task HSPC::MT::Plugin::LM::KA -> post_config_actions failed! (See /var/log/hspc/p2015-10-07_16-57-43.1 for details)

Cause

Such behavior was classified as the software issue PBAS-30132 and will be fixed in future OBAS releases.

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Knowledge base, each product update comes with a corresponding KB article.

Resolution

  1. Backup the plugin_lm_ka_feature and plugin_lm_ka_feature_group database tables

    # mysqldump aspc plugin_lm_ka_feature > plugin_lm_ka_feature.`date +%F.%s`.sql
    # mysqldump aspc plugin_lm_ka_feature_group > plugin_lm_ka_feature_group.`date +%F.%s`.sql
    
  2. Download and execute the script attached

    # perl add_missing_plesk12_keys.pl
    

Search Words

License Manager Plugin configuration fails after update

Configuring KA plugin

Reconfigure plugin

Upgraded OBAS and now there is an error listed for "Configuring KA plugin" that we never had before

reconfigure in progress

failed task after upgrade

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