Article ID: 127073, created on Oct 2, 2015, last review on Sep 15, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

  1. Subscription with Lync APS service was disabled, later customer attempted to renew it and renewal order created task, that fails now:

    Task name       Provisioning "LyncUserLicense" for APS application Microsoft Lync Hosting Pack v2
    Last execution output   
    APS Application Error:
    500 Internal Server Error
    [ApplicationUnknownError] Provisioning: resource 01ee2f32-2f4f-4d16-9536-2865d6282003 of type 'userLicenses' (http://www.parallels.com/LyncHPv2/userLicense/1.4) for APS application 'Microsoft Lync Hosting Pack v2-4.6-244': Provisioning: resource 129408f4-cd89-43e1-98e9-960423a90162 of type 'userADBindings' (http://www.parallels.com/LyncHPv2/userADBinding/2.0) for APS application 'Microsoft Lync Hosting Pack v2-4.6-244': Subscription #1067374 is locked..
    

    The task is failing because subscription is disabled.

    Attempt to enable subscription manually with pem.enablesubscription API method fails with the error:

    APS suspendable resource 'f715f0e7-9f55-4ee8-ae6f-25580f0dae06' was NOT enabled.
    
  2. Subscription renewal order fails with the message:

    Service Renewal Failed: Parallels Operations Automation error #extype_id #1, module_id #Common, Internal error: APS suspendable resource 'f715f0e7-9f55-4ee8-ae6f-25580f0dae06' was NOT enabled..
    

Cause

Problem cause by software-related issue APSA-11544

Resolution

The issue has been fixed in the Lync Server 2013 Hosting Pack Integration version 4.8

Please see release notes for details.

Please be advised that the fix prevents the issue re-occurence.

If the issue appeared before the package updated please contact Odin Technical Support to deal with consequences.

If the package upgrade is not possible please contact Odin Technical Support regarding the case.

Search Words

#extype_id #1, module_id #Common, Internal error: APS suspendable

was NOT enabled.. Service has been stopped

Internal error: void notifySuspendableResources(TObjectID, bool) : Subscription resource with id hasn't been enabled..

APS suspendable resource was NOT enabled

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

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