Article ID: 127026, created on Sep 27, 2015, last review on Sep 27, 2015

  • Applies to:
  • Operations Automation 5.5

Symptoms

Task for windows shared hosting provisioning fails with the error:

Task ID 12692799
Queue name      domain_service122905
Task name       Configure file permissions after changing application pool type to exclusive on host 'WSH001.pem.hosting.local' (host_id=1234).
Task description         Configure file permissions after changing application pool type to exclusive on host 'WSH001.pem.westnethosting.com.au' (host_id=1234).
Subscription ID   1103336
Error is:
Destination host 'WSH001.pem.hosting.local' (#1234), IP '10.5.44.31' : Provisioning request failed. Unknown error 0xC220144A [<response><errorContext description="The remote procedure call failed." code="0xc220144a" executeSeqNo="2"><errorSource namespace="NTFSManager" procedure="changePermissions"/></errorContext></response>]

Error appears in Event Viewer on the target Winweb host:

Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: NTFSProviderClient.dll, version: 5.5.7.0, time stamp: 0x53cccfbc
Exception code: 0xc0000005
Fault offset: 0x0000e1c1
Faulting process id: 0x2be4
Faulting application start time: 0x01cfd354f28f51f5
Faulting application path: C:\Windows\SysWOW64\DllHost.exe
Faulting module path: C:\Program Files (x86)\SWsoft\PEM\MPF Provider Clients\NTFSProviderClient.dll
Report Id: 3827b685-3f48-11e4-b607-001c42c2bae0

Cause

Bug POA-88183 - incorrect versions of the files NTFSProvider.dll and NTFSProvider.xml are left on MPS server after the update to POA 5.5.7, thus causing dllhost.exe on Winweb host to crash when communicating with MPS server.

Resolution

Please contact your Account Manager to trace the status of the bug POA-88183. To workaround the issue, please do the following:

  1. login to MPS server and make backups of the files C:\Program Files\SWSoft\PEM\MPF Providers\NTFSProvider.dll and C:\Program Files\SWSoft\PEM\MPF Providers\NTFSProvider.xml
  2. replace these files with the ones attached to the article: NTFSProvider.dll and NTFSProvider.xml
  3. restart MPS provisioning engine according to the article https://kb.odin.com/en/1851

Search Words

Configure file permissions and remove exclusive application pool

changePermissions

NTFSProviderClient.dll

DllHost.exe

Destination host 'IHP-OSB-WSH2K81.pem.westnethosting.com.au' (#2373), IP '10.5.44.31' : Provisioning request failed. Unknown error 0xC220144A [<response><errorContext description="The remote procedure call failed." code="0xc220144a" executeSeqNo="2"><errorSource namespace="NTFSManager" procedure="changePermissions"/></errorContext></response>]

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