Article ID: 127009, created on Sep 25, 2015, last review on Sep 25, 2015

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Customer cannot add a new backup user in CCP for BackupAgent APS subscription.

The following error message is displayed:

The storage account ID does not match an existing storage mount

Cause

  • Incorrect storage ID specified in application resource
  • Subscription was provisioned with storage ID that is no longer valid (after APS or resource type update)

Resolution

Please contact Odin Technical Support to get the issue resolved:

Search Words

invalid input storage account

backup storage location

Application configuration script reported errors

The storage account ID does not match an existing storage mount

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