Article ID: 127004, created on Sep 25, 2015, last review on Sep 25, 2015

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

Customer has small-size business O365 subscription provisioned.

He tries to purchase another separate subscription for Midsize buisness, but the task fails with InvalidOfferIdfault error message.

Cause

Microsoft Online Portal rejects the validate ofer call for existing customer:

2015-03-16 15:18:16,609 [  22] DEBUG flow        : Need to create subscription for  offer 14f3d64e-4b2c-4e46-9780-847ac418197b = 1
2015-03-16 15:18:16,609 [  22] DEBUG flow        : Validate:'14f3d64e-4b2c-4e46-9780-847ac418197b', Customer:703ca5de-b842-4454-b48a-60b79a77cc7c
2015-03-16 15:18:16,625 [  22] DEBUG mosi-clients: Going to call:https://mosi.microsoftonline.com/Syndication//OrderManagement.svc
2015-03-16 15:18:16,625 [  22] DEBUG mosi-clients: >>> ValidateOrder({"ExtensionData":null,"CustomerId":"703ca5de-b842-4454-b48a-60b79a77cc7c","OfferId":"14f3d64e-4b2c-4e46-9780-847ac418197b","PartnerId":0,"Quantity":1,"RelatedSubscription":null})
14F3D64E-4B2C-4e46-9780-847AC418197B
2015-03-16 15:18:18,984 [  22] ERROR mosi-clients: <<< ValidateOrder by exception
System.ServiceModel.FaultException`1[www.microsoftonline.com.MOSI._1._01.messages.InvalidOfferIdFault]: InvalidOfferIdFault (Fault Detail is equal to www.microsoftonline.com.MOSI._1._01.messages.InvalidOfferIdFault).
2015-03-16 15:18:18,984 [  22] ERROR aps_endpoint: Method TenantsController.Post calling failed. Reason:System error

Resolution

Midzize Offers are mutually exclusive with Small Business Offers and Enterprise Offers and cannot be ordered simultaneously.

Search Words

microsoft office 365 upgrade

Reason:InvalidPrerequisiteFault

InvalidOfferIdFault

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

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