Article ID: 126981, created on Sep 23, 2015, last review on Sep 23, 2015

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Example

Task name   Delete virtual web server 50985 from host 'WEB01.provider.com' (host_id=106, sub_id=1011696, domain=d1011696.hosting.com, w_id=120947).
Method name taskDeleteWebSite on OBJREF:iis:0:getDomainService:78906
Last execution output   User for Windows File Manager is not found in home directory (hd_id = 120947).

OR

Task name   Turn off FTP access for Hosted Service User 97832 on host 'WEB01.provider.com' (host_id=106, sub_id=1011696, wb_id=120947, user_name=user@customer.com).
Method name resetFTPAccessHandler on OBJREF:iis:0:getDomainService:78906
Last execution output   User for Windows File Manager is not found in home directory (hd_id = 120947).

Cause

Initially Windows File Manager was not activated properly due to the known bug #POA-80567 (task "Create access for Windows Files Manager" should have been failed with the same error). For more information you can review a KB article and now a necessary record in missing in OA database.

Resolution

Workaround was to cancel a failed "Create access for Windows Files Manager" task and re-activate File Manager. If File Manager reactivation is not an option (if website was already scheduled for removal for example), then the only way is to insert a necessary record to OA database. Please, contact Odin Support to apply this workaround.

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User for Windows File Manager is not found in home directory (hd_id = 116362).

User for Windows File Manager is not found in home directory (hd_id = 134832).

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