Customer is not able to login to
Roundcube webmail if the domain name contains double dash. For example
domain--domain.tld. (click on the image below to get an example)
The behavior was considered as internal software issue with id PPA-2709 and will be fixed in future PA updates.
The fix is considered to be included in one of the next Plesk Automation (PA) updates.
Please use provided ID to track maintenance in Plesk Automation release notes.
Subscribe to our knowledge base - each product update comes with corresponding KB article:
As a workaround you can use Horde Webmail client. In order to switch webmail client to to
Horde for particular domain please please use following steps:
Login to Customer Control Panel and switch to
Change Settingsand select
Horde. (click on the image below to get an example)