Article ID: 126942, created on Sep 19, 2015, last review on Sep 19, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

While ordering a new license from OBAS the following error message appears:

No Up to 2 CPU Sockets, 10 Containers (Lease) entry in the client's pricelist.

The license is in Pending status, although the related order is completed. It stays Pending status despite the Issue license button has been pressed under Top > Service Director > License Manager > Licenses > licence_name

Cause

There entry Up to 2 CPU Sockets, 10 Containers (Lease) is not enabled on Key Administrator side.

In /var/log/hspc/hspc.log there is a reply from KA that confirms that:

[2015/09/16 23:22:48] [DEBUG] [29908] [HSPC::MT::Plugin::LM::KA::Request::create_key] Answer from KA:$VAR1 = bless( {
                 'resultCode' => bless( do{\(my $o = '260')}, 'RPC::XML::int' ),
                 'resultDesc' => bless( do{\(my $o = 'No "Up to 2 CPU Sockets, 10 Containers (Lease)" entry in the client\'s pricelist')}, 'RPC::XML::string' )
               }, 'RPC::XML::struct' );

Resolution

Please contact Odin Technical Support to enable Up to 2 CPU Sockets, 10 Containers (Lease) entry for you contract. After that, press the Issue license button again for the license in question.

Search Words

KA

Key Administrator

No entry in the client's pricelist

License

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