Article ID: 126749, created on Aug 30, 2015, last review on Aug 30, 2015

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Message Information: You have an unread news message from your provider. Read Now is shown after logging to CCP even after end-user has marked the message as read.

Cause

It is shown at every login because the parameter Show in Top > Marketing Director > Announcement Manager > News Messages is set to On each login.

Resolution

To make messages disappear after they are marked as read, change the value of Show parameter to Only once. See the documentation for reference:

Creating News Message in OA 5.4

Creating News Message in OA 5.5

Search Words

news messages indicates that there are unread news

reading notifications

Unread notification incorrect

You have 1 unread notification(s) from your provider.

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