Article ID: 126737, created on Aug 30, 2015, last review on Aug 30, 2015

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

After disabling WebFileManager service on NG cluster there is an extra entry left in .branding_htaccess file in branding webspace. As a result WebFileManager sometimes shows Service Unavailable error.

Cause

When WebFileManager is enabled on NG cluster OA creates entries for WebFileManager service in the database as well as in .branding_htaccess for all webservers registered in cluster and also Shared IP address of the cluster. When WebFileManager service is disabled entries about shared IP are not removed from the database. Such behavior is considered to be a software issue with ID POA-91806

Resolution

Please contact your Account Manager to trace the status of the issue POA-91806. The workaround for this case is to manually clean up database. Please contact Odin Technical support in order to apply database modifications.

Search Words

Branding points to old file manager

Service Unavailbale

#2008257: Parallels Automation Down

Desable WebFileManager

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

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