Article ID: 126701, created on Aug 27, 2015, last review on Aug 27, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Cannot generate migration list of subscriptions to transfer from H-Sphere.

Operation failed with error:

[2015-08-20 03:15:51,421] [ERROR] parallels.hsphere_migrator.backup_agent |fetch-source| Failed to retrieve information about the subscription example.com from H-Sphere: 'NoneType' object is not iterable.

Migration debug log /opt/panel-migrator/logs/panel-migrator.debug.log:

[2015-08-21 03:33:43,602] [DEBUG] parallels.hsphere_migrator.connections |fetch-source| Execute postgresql sql: ' SELECT login,password FROM frontpage WHERE id= 101 '.
[2015-08-21 03:33:43,656] [DEBUG] parallels.hsphere_migrator.connections |fetch-source| Postgresql query result: ''.

Cause

Software issue PMT-2008 representing the source code disadvantage.

Migrator executed the query that returned an empty result.

Resolution

  1. Back up the original file /opt/panel-migrator/lib/python2.7/site-packages/parallels/hsphere_migrator/backup_agent.py:

    # mv /opt/panel-migrator/lib/python2.7/site-packages/parallels/hsphere_migrator/backup_agent.py{,.back}
    
  2. Replace it with the attached one:

    # cd /opt/panel-migrator/lib/python2.7/site-packages/parallels/hsphere_migrator/
    # wget https://kb.odin.com/Attachments/kcs-56331/backup_agent.py
    

Search Words

Failed to retrieve information about the subscription

Postgresql query result: ''

Failed to retrieve information about the subscription from H-Sphere

source server

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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