Article ID: 126669, created on Aug 24, 2015, last review on Sep 22, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Transactions made with the ServiRed payment plug-in are in Error status with the following message:

El estado de la transacción ha sido cambiado de 'Pendiente' a 'Error' por el proveedor. 

Despite that status, documents paid by transactions in question are Completed.

Resolution

The payments were processed by OBAS correctly, therefore please contact ServiRed support to clarify why the transaction was marked with the Error status.

If this issue appears after OBAS SSL certificate was changed under Top > Configuration Director > Miscellaneous Settings > SSL Setup > Certificate tab, please check your newly installed certificate using online SSL Certificate Checker. Most probably the issue is caused by a missing root or intermediate certificate on the server.

Please follow recommendation from the article named The server is not sending the required intermediate certificate to solve this issue.

Search Words

The server is not sending the required intermediate certificate

El estado de la transacción ha sido cambiado de 'Pendiente' a 'Error' por el proveedor.

intermediate certificate

ServiRed

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