Article ID: 126627, created on Aug 21, 2015, last review on Aug 21, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

All the websites are down. The browser display the following error when accessing the website.

Forbidden

You don't have permission to access / on this server.

The domains error log /var/www/vhosts/example.com/logs/error_log contains the output:

[Fri Aug 21 12:38:52 2015] [error] [client 203.0.113.2] (13)Permission denied: access to /error_docs/forbidden.html denied
[Fri Aug 21 12:39:53 2015] [error] [client 203.0.113.2] (13)Permission denied: access to / denied
[Fri Aug 21 12:39:53 2015] [error] [client 203.0.113.2] (13)Permission denied: access to /error_docs/forbidden.html denied
[Fri Aug 21 12:40:33 2015] [error] [client 203.0.113.2] (13)Permission denied: access to / denied
[Fri Aug 21 12:40:33 2015] [error] [client 203.0.113.2] (13)Permission denied: access to /error_docs/forbidden.html denied

The directory / has the permissions 400:

# ll -d /
dr-------- 24 root root 4096 Aug 21 12:02 /

Cause

Incorrect permissions of / directory. The read-only permissions do not allow the services working properly.

Resolution

Apply the correct permissions to / directory:

# chmod 555 /

Search Words

You don't have permission to access / on this server.

Permission denied: access to / denied

error 403

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

Email subscription for changes to this article
Save as PDF