Article ID: 126625, created on Aug 21, 2015, last review on Jul 5, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

Tasks related to VPS Hardware Node fails with authentication errors. Examples of tasks failures:

Task ID     11957214
Task name   Report raw traffic usage by dedicated VPSs on vzwin06
Task description        Task gathers and reports raw traffic usage of dedicated VPSs hosted on Virtuozzo hardware node vzwin06(id = 682)
Parent task ID  46
Queue status    Failed
Start not earlier than  Jun-24-2014 10:21
Method name     taskReportSingleHNTrafficUsage on SCREF:VPSTasks:0
Last execution output   404 : System errors : Authentication error: invalid credentials

Task ID                 1478501
Task name               Update containers eid on HW node:vzlin001
Task description        Task that updates all containers eid on hardware vzlin001
Queue status            Failed
Start not earlier than  September 04, 2014 23:59
Method name             taskUpdateEids on SCREF:VPSTasks:0
Last execution output   404 : System errors : Authentication error: invalid credentials

Cause

Administrator/root password for hardware node in OA is incorrect (or expired).

Resolution

There are two possible situations for this case:

  • You have updated the root password on the VZ node and would like to update corresponding password on the OA side. In this case perform the following steps:

    1. Go to PCP > Services > Cloud Infrastructure > VPS Hardware Nodes
    2. Mark the problem node's checkbox
    3. Click the Change Administrator Password button
    4. Enter new password that was set on the VZ node and click Submit button
    5. Re-run the task
  • You do not know the new password that was set on the server and communication with this server from OA side with old password is not working - it is required to set a new password on OA and VZ node sides with the following steps:

    1. Go to PCP > Services > Cloud Infrastructure > VPS Hardware Nodes
    2. Mark the problem node's checkbox
    3. Click the Change Administrator Password button
    4. Generate a new root password (save it somewhere) and click Submit button
    5. Access VZ node and set a new root password that was generated on the OA side in the above step.
    6. Re-run the task

Search Words

ddd

VPS administrator password

VPS hardware node administrator password

Authentication error: invalid credentials

404 : System errors : Authentication error: invalid credentials

sethostpassword invalid credentials

VPS stop to work

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