Article ID: 126608, created on Aug 18, 2015, last review on Oct 31, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

A customer has an Invoice in Overdue status and an Open Offline Payment created to pay the Invoice.

However, there are no Adjust Document button on the Payment details tab, no Apply Payments button in the Invoice details tab and it is impossible to pay the Invoice with the Offline Payment using Change Payment Method button: Pay method has been changed successfully message appears, but statuses of the Invoice and the Payment remain the same.

Cause

Such behavior was classified as the software issue PBAS-20313 and will be fixed in future OBAS releases.

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Resolution

Since the issue requires complex manipulations with the database, it is recommended to contact Odin Technical Support for assistance.

Search Words

Adjust Document

open payment

Pay method has been changed successfully

new payment

Apply Payments

Change Payment Method

invoice overdue

pay invoice payment method button

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