A document was paid with an Online Payment and processed successfully but the Online Payment is missing under
Top > Billing Director > Report Manager > Collected Cash Report for the corresponding period.
Let us say the ID of the Payment in question is 300.
Online Payments with neighbouring numbers (#299 and #301) are both present in the report.
Online Payment ID link to the transaction it was paid with is broken. To verify that, please go
Top > Billing Director > Receivable > Documents > Payments > Online Payment #300. If the Transaction string is missing there, that is the case.
It requires complex manipulations with the database to fix the issue, therefore please contact Odin Technical Support for assistance.