Article ID: 126592, created on Aug 18, 2015, last review on Aug 18, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5


A document was paid with an Online Payment and processed successfully but the Online Payment is missing under Top > Billing Director > Report Manager > Collected Cash Report for the corresponding period.

Let us say the ID of the Payment in question is 300.

Online Payments with neighbouring numbers (#299 and #301) are both present in the report.


Online Payment ID link to the transaction it was paid with is broken. To verify that, please go Top > Billing Director > Receivable > Documents > Payments > Online Payment #300. If the Transaction string is missing there, that is the case.


It requires complex manipulations with the database to fix the issue, therefore please contact Odin Technical Support for assistance.

Search Words

transaction ID

Online Payment

Collected Cash Report

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

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