Article ID: 126491, created on Aug 7, 2015, last review on Aug 7, 2015

  • Applies to:
  • Operations Automation 5.5


Switch from OA to BA fails.

/var/log/poa-ui.log contains following error: 2015-08-07 18:06:37,189 fa02fde890 xec-9 DEBUG CORBA #29174: Plesk.News.NewsManagerStub.getMessagesToShow(userid=1 (su_user_id=1)) >>> entry 2015-08-07 18:06:37,206 fa02fde890 xec-7 DEBUG CORBA #29172: com.parallels.psa.ProxyServiceStub.getProxyService(userid=1 (su_user_id=1)) <<< exit [20] 2015-08-07 18:06:37,206 fa02fde890 xec-7 DEBUG BMHelper Connection through proxy: 2015-08-07 18:06:37,212 fa02fde890 xec-7 WARN BMHelper [Exception] message: Received fatal alert: handshake_failure


Likely the ssl configuration on BA server had been altered to exclude the ciphers used by switching mechanism operated through privacy proxy.


Edit /etc/httpd/conf.d/ssl.conf file on BA FE to allow CipherSuite per KB#117470:

SSLProtocol all -SSLv2 -SSLv3
SSLHonorCipherOrder on

They provide enough security to protect against CVEs while allowing enough security for switch between panels to operate.

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