Article ID: 126425, created on Aug 3, 2015, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

When under Top > Service Director > Domain Manager > Domains > Domain Name > Contacts info the Edit button is pressed and then Save, the following error emerges:

Contact information for this domain does not match registrar rules. Please see errors below and correct contact information, using buttons 'Create copy'/'Create new'
Owner Contact Information: Update of contacts failed with error: Registrar response: Skip update of billing contact of domain.nl: contact type is not supported by TLD. Please refer to the Action Log for details.
Admin Contact Information: Update of contacts failed with error: Registrar response: Skip update of billing contact of domain.nl: contact type is not supported by TLD. Please refer to the Action Log for details.
Billing Contact Information: Update of contacts failed with error: Registrar response: Skip update of billing contact of domain.nl: contact type is not supported by TLD. Please refer to the Action Log for details.
Technical Contact Information: Update of contacts failed with error: Registrar response: Skip update of billing contact of domain.nl: contact type is not supported by TLD. Please refer to the Action Log for details. 

Cause

The issue occurs because OpenSRS does not require .nl domains to have a billing contact.

Such behavior was classified as the software issue PBAS-29976 and was fixed in OBAS 4.5.5.

Resolution

To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.

Search Words

Update of contacts failed with error: Registrar response: Skip update of billing contact

Contacts info

contact type is not supported by TLD

opensrs update contacts

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