Article ID: 126421, created on Aug 3, 2015, last review on Jul 10, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. Reverse DNS zone configured according to PA Operation Guide

  2. PTR records for IPv4 and IPv6 are not being created even though PTR records exist in DNS template.

  3. DNS template contains:

    <ip.web> / 24   PTR     <domain>.
    <ipv6.web> / 64 PTR     <domain>.
    

Cause

The behavior was considered as internal software issue with id PPA-2584 and will be fixed in future PA updates.

The fix is considered to be included in one of the next PA updates.

Please use provided ID to track maintenance in Plesk Automation release notes.

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Workaround

Create PTR records for corresponding domains manually following the steps below:

  1. Login to PA as Administrator

  2. Go to Services > DNS Zones > DNS > Reverse DNS Zones > <Reverse DNS zone> and add required PTR record manually.

Search Words

configure reverse DNS zone

reverse DNS zone

Applying DNS Template changes erase website-related items from reverse DNS zones

PTR records

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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