Article ID: 126407, created on Aug 1, 2015, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

There is a discount category named, say, Discount:

Top > Billing Director > Discount Manager > Discount Categories > Discount

However, when a customer with Discount assigned to his account renews a domain with WHOIS Privacy enabled, the WHOIS Privacy cost is not discounted.

Cause

Discount rules are applied to WHOIS Privacy since OBAS 4.5.6.

Resolution

To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.

As a workaround, create a copy of the hosting plan the domain in question subscription is based on and make sure the new plan is available to Provider only by setting its properties to

Active                                                          OK
Sell this hosting plan in my store                              NO
Resellers can create a copy of the current hosting plan         NO
Allow upgrade to this plan from Control Panels                  NO

Set the price of WHOIS Privacy to 0 in the new plan. Then change the hosting plan of the subscription in question to the newly created plan.

Search Words

discount

discount manager whois privacy

WHOIS Privacy

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