Article ID: 126401, created on Aug 1, 2015, last review on Jul 7, 2016

  • Applies to:
  • Odin Business Automation Standard

Symptoms

Is it possible to track down when and by whom customer contacts were changed?

Resolution

At first, please go Top > Account Director > Customer Manager > Customers > Customer in question > Contacts tab and check the version date. That will answer when contacts data were changed.

Second, check /var/log/hspcd/access_log for the date discovered for entries like

192.168.1.2 - - [02/Aug/2015:03:14:34 +0700] "GET /cp/index.cgi/account/contacts/sl,acc_contacts_upd_ok HTTP/1.1" 200 6705 "https://1.2.3.4/cp/index.cgi/account/contacts" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 AlexaToolbar/pNJuBjJf-2.1"

The one above shows that contacts were updates from CP (1.2.3.4 is OBAS server IP address) by someone who logged in from the IP address 192.168.1.2.

See also

How to track down who launched a task?

How to track customer actions?

Search Words

/var/log/hspcd/access_log

contacts version

who changed contact data

when user e-mail address changed

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