Article ID: 126396, created on Aug 1, 2015, last review on Aug 1, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Upon changing Customer Administrator e-mail address in PCC the following error emerges:

A user with the same e-mail address is already registered.

Cause

E-mail address specified belonged to a user that was deleted from OBAS but was not removed from the database completely.

Resolution

Since the issue requires complex manipulations with the database, it is recommended to contact Odin Technical Support for assistance.

Search Words

Person with this e-mail address already exists

A user with the same e-mail address is already registered

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