Article ID: 126392, created on Aug 1, 2015, last review on Aug 1, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

The users cannot be recreated during the migration. The transfer process hangs on 'Create auxiliary users' step until it is killed.

The last output of migration debug.log is the command to create user:

[2015-08-01 08:30:16,467] [DEBUG] parallels.common.utils.ssh_utils |restore/customer01/user@example.com| Execute remote command: ssh 203.0.113.2 "ALLOW_WEAK_PASSWORDS=1 /usr/local/psa/bin/user --create user@example.com -domain-admin true -cname user@example.com -role 'Mail User ()' -passwd testpass -company '' -phone '' -fax '' -address '' -city '' -state '' -zip '' -country '' -im '' -im-type '' -comment '' -owner digi -status enabled -email user@example.com -subscription-name 'example.com'

Cause

The user cannot be created because its password does not meet the security policy that is currently set on PA.

The migrator expects for the response the user was created successfully, but never receives it and hangs.

Resolution

Set PA password strength to 'Very Weak':

#  /usr/local/psa/bin/server_pref -u -min_password_strength very_weak

so that the insecure password are accepted. After the migration the password strength can be set back to required.

Search Words

Create auxiliary users

migration hangs

hangs on auxiliary users

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