Article ID: 126389, created on Aug 1, 2015, last review on Aug 1, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5


Additional users were created for a customer under Top > Account Director > Customer Manager > Customers > Customer > Users

When an additional user logs in and submits a support ticket (via integrated Kayako support suite), he is not identified, the ticket is submitted by an 'OBAS customer' and not by that specific user.


Such behavior was classified as the software issue PBAS-29969 and will be considered for fixing in future OBAS releases.

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Search Words

can't log in as specific user on account


user identification

OBAS customer

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