Article ID: 126384, created on Jul 31, 2015, last review on Oct 14, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. Unable to download the file through file manage in IIS based webspace.

    The followin error is thrown:

    Internal error: The error 'SSL read: error:00000000:lib(0):func(0):reason(0), errno 0' occurred during the connection to the agent at 'https://192.0.2.2:8443/agent.cgi'.
    
    Message The error 'SSL read: error:00000000:lib(0):func(0):reason(0), errno 0' occurred during the connection to the agent at 'https://192.0.2.2:8443/agent.cgi'.
    File    JsonRpc.php
    Line    275
    Type    Service_Agent_Exception
    
  2. IIS hosting-related tasks fail on attempt to execute remote command on IIS service node. When tailing /usr/local/psa/admin/logs/panel.log the output stuck on the step:

    2015-09-08T12:51:10+01:00 DEBUG (7)  [util_exec]: Start plesk agent: transaction=ba225e4b5f31c50bd15e48197d16af57, transport=remote
    

PSA agent does not write anything to /usr/local/psa/admin/logs/agent.log

Cause

The error is caused by software issue #PPA-2581. The fix is planned to be included in one of the future product updates.

Workaround

  1. Downgrade the 'curl' and 'libcurl' packages on Management node:

    # yum downgrade -y libcurl curl
    
  2. Restart 'sw-engine' service:

    # /etc/init.d/sw-engine restart
    

Search Words

Message The error 'SSL read: error:00000000:lib(0):func(0):reason(0), errno 0' occurred during the connection to the agent at

Internal error: The error 'SSL read: error:00000000:lib(0):func(0):reason(0), errno 0' occurred during the connection to the agent at 'https://10.0.100.225:8443/agent.cgi'.

Message The error

The error 'SSL read

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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