Article ID: 126355, created on Jul 28, 2015, last review on Jul 28, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Error occurred while domain provisioninig. From the Top > Action Log > Failed action > problem report:

[ERROR] [8477] [HSPC::MT::DM::report_to_action_log] Domain domain.tld. Error occurred while registration. Error: Can't create contact. Invalid suffix field!.

Cause

Invalid "House suffix" value was set for the Registrant Contact. In the problem report the following XML API request could be found:

[2015/06/12 00:59:16] [INFO] [8477] [HSPC::MT::Plugin::DM::OpenProvider::_send_request] next XML without "\n" symbols after ">" symbols will be sent to registrar:
<?xml version="1.0" encoding="UTF-8"?>
<openXML>
<credentials>
...
<suffix>2&amp;#xBA;</suffix>         <----------- invalid suffix  -----------------
...
</openXML>

Resolution

  1. Set the correct "House suffix" under Top > Service Director > Domain Manager > Domains > domain.tld > Contact info tab.
  2. Redo the task in question under Top > Configuration Director > Logging and Errors > Action Log > Task queue.

Search Words

Invalid suffix field

Invalid suffix field!

Can't create contact. Invalid suffix field

Invalid suffix

OpenProvider

Error: Can't create contact. Invalid suffix field!

Can't create contact

domain registration

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

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