Article ID: 126237, created on Jul 17, 2015, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

A customer has upgraded his Plesk to version 12 but he cannot issue a new license. Following errors could be found in a problem report:

Log::Log4perl::Logger::__ANON__(Log::Log4perl::Logger=HASH(0xba422f0), 'Can\'t call method "ka_key" on an undefined value at /usr/local/share/perl5/HSPC/Plugin/LM/KA.pm line 2037.\n\nERROR : no result from component,cmd=$res=HSPC::CP::Upgrade->teaser_start(_component_id=>10285);')
HSPC::Logger::__ANON__('HSPC::Logger', 'Can\'t call method "ka_key" on an undefined value at /usr/local/share/perl5/HSPC/Plugin/LM/KA.pm line 2037.\n\nERROR : no result from component,cmd=$res=HSPC::CP::Upgrade->teaser_start(_component_id=>10285);')
HSPC::Application::generate_bugreport(HSPC::WebSystem=HASH(0x22ffc038), 'Can\'t call method "ka_key" on an undefined value at /usr/local/share/perl5/HSPC/Plugin/LM/KA.pm line 2037.\n\nERROR : no result from component,cmd=$res=HSPC::CP::Upgrade->teaser_start(_component_id=>10285);')

Cause

Such behavior was classified as the software issue PBAS-29947 was fixed in OBAS 4.5.5.

Resolution

To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.

Search Words

Can not call method ka_key

Plesk 12

method ka_key

Application Error

internal error

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

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