Article ID: 126192, created on Jul 14, 2015, last review on Jul 14, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Plesk domain subscription cannot be created.

The following error is shown in the OBAS log (/var/log/hspc/hspc.log):

 [ERROR] [47822] [HSPC::MT::BM::Subscription::PleskDomainSubscription::provision_domain_on_plesk] Plesk client was not found for PBAs account #123 on Node #12 or failed to create: Cannot add client on Plesk: Failed to create account on Plesk node: Some fields are empty or contain an improper value. ('email' = 'abcdef+123@somemail.com') Errors : email
Error-LOCATION: /usr/local/share/perl5/HSPC/Logger.pm:160

Cause

The customer submitted incorrect email address, email addresses can only contain letters (a-z), numbers and periods.

Resolution

Please correct the email address in accordance with the rules above and re-process the Plesk domain subscription order.

Search Words

provision_domain_on_plesk

Some fields are empty or contain an improper value

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