Article ID: 126175, created on Jul 14, 2015, last review on Jul 14, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Online payment is not being applied to an open Order.

On the Order page Anti-Fraud Manager result is

Error: Cannot identify the city the host 1.2.3.4 is located. 

Where 1.2.3.4 is the customer's IP address.

Cause

The customer was trying to pay his order, he made several unsuccessful tries and was blocked by the Anti-Fraud manager.

Rule The distance between cities exceeds the specified threshold (200.000 mi) was triggered.

Resolution

Reconfigure Anti-Fraud Plug-ins to suit your security demands.

Search Words

Cannot identify the city the host 1.2.3.4 is located

online payment not applied

Anti-Fraud

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