Article ID: 126151, created on Jul 11, 2015, last review on Jul 11, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

eNom SSL certificate can not be provisioned, the following error is shown in the DEBUG OBAS log (/var/log/hspc/hspc.log):

[2014/11/04 08:11:48] [FATAL] [27201] [Error::throw] Couldn't issue certificate: Couldn't purchase certificate for *.domain.com: eNom communication level error: Error in response: 1. This quantity is not allowed for this account.
[2014/11/04 08:11:48] [ERROR] [27201] [HSPC::MT::Billing::process_documents] Can't process doc #12345: provisioning failed: Couldn't issue certificate: Couldn't purchase certificate for *.domain.com: eNom communication level error: Error in response: 1. This quantity is not allowed for this account. at /usr/lib/perl5/site_perl/5.8.8/HSPC/MT/Billing.pm line 4461, <RL> line 1.

API request sent from OBAS to eNom looks like:

[HSPC::MT::Plugin::SSL::eNom::Transport::call_enom] [enom]Sending command: http://reseller.enom.com/interface.asp $VAR1 = {
'ResponseType' => 'XML',
'pw' => 'XXXXXX'
'Command' => 'PurchaseServices',
'uid' => '<eNom_account_name>',
'NumYears' => '<period>',                                 
'Service' => '<Certificate_type>'
};

Cause

The certificate type in question can not be purchased for the period specified in the hosting plan and selected during subscription order.

Resolution

Contact eNom to clarify which periods are allowed for the Certificate_type and leave only valid periods in the hosting plan in question.

See also

Subscription Periods Setup

Search Words

Validation error; out of range; quantity

This quantity is not allowed for this account

out of range

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

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