Article ID: 126149, created on Jul 11, 2015, last review on Jul 11, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Cannot create mail account. The following error displays:

Error when creating mail account. Non-zero exit status returned by script

If debug mode is enabled, the following output can be found in /usr/local/psa/admin/logs/panel.log

    2015-04-28T20:15:48-03:00 DEBUG (7)  [util_exec]: 0, time = 0.061262845993042, errcode = 127; stderr = ; stdout =
    [28-Apr-2015 20:15:48 America/Buenos_Aires] PleskUtilException: '/usr/local/psa/admin/bin/sappmng' '--run-application-script' '--script-file-name=configure-mbox.php' '--script-name=remove' '--script-language=sw-engine-pleskrun' '--user-name=psaadm' '--application-full-name=file:////usr/local/psa/var/apspackages/tmpZgkMrIppa_upgrade719cf169-bdf7-a9/cache' failed with code 127.
stdout:
stderr:
file: /usr/local/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 38
code: 0
trace: #0 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(60): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction))

Cause

Huge number of existing mailboxes.

When new mail account is being created, PA processes each existing mailbox. Since the amount of mailboxes is enormous, the PA takes too long input variable, that cannot be handled.

The behavior is caused by software issue #PPA-2413. The fix is included in #MU 12.

Resolution

Update PA to the latest version:

/usr/local/ppa/bin/ppa_update --install-updates

Search Words

Error when creating mail account. Non-zero exit status returned by script.

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