Article ID: 126128, created on Jul 9, 2015, last review on Jul 9, 2015

  • Applies to:
  • Plesk Automation

Symptoms

Migration from Helm to PPA fails with error:

[root@mgmt01 ppa-migrator]# ppa-transfer generate-migration-list config.ini
[INFO]  | Initialize migrator
[INFO]  | Load configuration
[INFO]  | PPA management node: 172.16.0.1
[INFO]  | PPA POA URL: https://admin:@172.16.0.1:8440/RPC2
[INFO]  | PPA Plesk URL: https://172.16.0.1:8443/enterprise/control/agent.php
[ERROR]  | Can't get Helm database settings, error is 'Failed to upload file /opt/python2.7/lib/python2.7/site-packages/parallels/helm3_migrator/extras/Helm3Agent.dll to \\<helm3_cp_node_ip>\c$\\migrator\Helm3Agent.dll, stdout is NT_STATUS_SHARING_VIOLATION opening remote file \migrator\Helm3Agent.dll, stderr is Domain=[MSHOSTING] OS=[Windows Server 2003 3790 Service Pack 2] Server=[Windows Server 2003 5.2]'.

Cause

C:\migrator\Helm3CompatibilityChecker.exe is running on the Helm's CP server.

Resolution

Close Helm3CompatibilityChecker.exe application and re-run migration.

Search Words

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