Article ID: 126078, created on Jul 3, 2015, last review on Mar 7, 2016

  • Applies to:
  • Service provider products licensing


This article is meant to provide easy access to the articles that answer the most popular licensing and purchase questions regarding Odin products.

Note: if you did not find answer to your question in this article, please search for it in the Knowledgebase .

General questions

  • 126071 Online Store account related questions.
  • 116447 I cannot log in to my Online Store account.
  • 121897 Plesk 12 available editions and difference between them.
  • 111 What is the Software Update Service (SUS)?
  • 122973 How to get support for Odin products?
  • 125714 [HUB] How to get technical support for Plesk?

Purchase questions

  • 111444 I see an unauthorized charge from Odin. How do I reverse this?
  • 115975 How do I purchase a new Plesk license in Odin Online Store?
  • 125316 Can I pay for a Plesk license yearly?
  • 123993 How do I purchase an add-on for my Plesk license?
  • 125603 [HUB] How do I purchase license for an Odin product or Support/Service?
  • 124930 Online Store order error: Selected feature is not compatible with your license.
  • 125543 [HUB] Payment for invoice/purchase failed.
  • 115951 How do I find invoices in my Online Store account?
  • 120181 Customer and Business Manager is not available for purchase.

License questions

  • 125555 [HUB] I purchased a license for an Odin product in Online Store. How can I manage it?
  • 121896 Can I upgrade or downgrade my license between Plesk 12 editions?
  • 126078 [HUB] Can I upgrade my older version Plesk license to Plesk 12?
  • 116476 How can I add features/products to my license managed in Odin Online Store account?
  • 116473 How do I cancel a license purchased from Odin Online Store?
  • 125049 Feature key cannot be downloaded from Online Store account
  • 125576 How can I get a trial key for Odin products?
  • 125575 [HUB] Plesk activation fails.
  • 115731 [HUB] License key has expired.

If you have different question, review Odin free support resources:

Or contact Odin Customer Service Team

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