Article ID: 126066, created on Jul 2, 2015, last review on Mar 7, 2016

  • Applies to:
  • Plesk Automation 11.5
  • Service provider products licensing

Symptoms

A new order in Odin Online Store cannot be completed with the following error:

Your order is identified as potentially fraudulent. Please contact Parallels Customer Service team to get the details.

Cause

Data discrepancy is found in your billing information and your Online Store account.

Resolution

Make sure that the name of the Online Store account and the name on card are the same. Refer to the following articles for instructions about changing account and billing information:

  • 115936 How do I change my contact information in Online Store account?
  • 116524 How can I change credit card details in my Odin Online Store account?

Also make sure that your current location matches IP address and location where your card was issued.

In case it does not help, contact Odin Customer Service Team.

Search Words

Your order is identified as potentially fraudulent,

fraudulent,

order is probable fraud

Your order is identified as potentially fraudulent. Please contact Parallels Customer Service team to get the details

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