Article ID: 126016, created on Jun 23, 2015, last review on Oct 13, 2015

  • Applies to:
  • H-Sphere 3.6.3

Symptoms

Account suspension and resume not working on Windows 2008 R2 servers. Some time account is suspended in H-sphere but on server side all remains active (websites, FTP all works).

In H-sphere log on the CP server you can find the following error:

2015-06-23 18:06:05,888 [TP-Processor66] ERROR psoft.hsphere.CP - Account: Error suspending 111111_9
AxisFault
 faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server
 faultSubcode:
 faultString: 6/23/2015 6:06:12 PM
Windows H-Sphere engine version: 3.6.282.4876
Server name: CL1-WIN28N
Server IP: 2002:aa00:111f::ad00:111f
Psoft.HSphere.Transport.Protocols.ProtocolException: System.ArgumentException: The specified directory object has not been modified

In action.log on the WinBox server:

[6/23/2015 6:06:12 PM] Thread: 3; Method hosting.suspend ( port=80, hostname=domain.tld, status=1, poolname=, dedicatedip=false ) = FAILED

Cause

Software issue 126202

Resolution

  1. Install the attached packages on the affected server.

    H-sphere 3.6.3 Windows 2008 (IIS7):

    HsWeb_IIS7_x64_3.6.2.5717.msi

    H-sphere 3.6.3 Windows 2008R2 (IIS7.5):

    HsWeb_IIS75_x64_3.6.1002.5717.msi

  2. Restart H-Sphere service.

    >net stop hsphere
    
    >net start hsphere
    

Search Words

suspend

The specified directory object has not been modified

FAILED

6b908665c0d1eca5bdd0141a32fd712a 6311ae17c1ee52b36e68aaf4ad066387 f213b9fa8759d57bee5d547445806fe7 2e39a5e5b1423cc126cf735bac076008

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