Article ID: 125726, created on Jun 3, 2015, last review on Jun 3, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. Error on attempt to download a file with language specific symbols in name (e.g. T├ęst.jpg):

    Internal error: Downloading the file failed.
    Message Downloading the file failed.
    File    FileManager.php
    Line    955
    Type    PleskUtilException
    
  2. In /usr/local/psa/admin/logs/panel/log with enabled debug the error message is:

    failed to open stream: FTP server reports 550 The system cannot find the file specified

Cause

The behavior was considered as internal software issue with #PPA-2087 and it was fixed in PA 11.5 MU#11. File manager can't download files with non-ASCII characters in path. FTP protocol doesn't support UTF-8 names generally.

Resolution

In order to fix the issue please install update 11 as described in the article.

Search Words

diacritic symbols

Files with accent in name cannot be downloaded

UTF-8 symbols in filename

unable to download file from filemanager

error accsents

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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