Article ID: 125726, created on Jun 3, 2015, last review on Jun 3, 2015

  • Applies to:
  • Plesk Automation 11.5


  1. Error on attempt to download a file with language specific symbols in name (e.g. T├ęst.jpg):

    Internal error: Downloading the file failed.
    Message Downloading the file failed.
    File    FileManager.php
    Line    955
    Type    PleskUtilException
  2. In /usr/local/psa/admin/logs/panel/log with enabled debug the error message is:

    failed to open stream: FTP server reports 550 The system cannot find the file specified


The behavior was considered as internal software issue with #PPA-2087 and it was fixed in PA 11.5 MU#11. File manager can't download files with non-ASCII characters in path. FTP protocol doesn't support UTF-8 names generally.


In order to fix the issue please install update 11 as described in the article.

Search Words

diacritic symbols

Files with accent in name cannot be downloaded

UTF-8 symbols in filename

unable to download file from filemanager

error accsents

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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