Article ID: 125702, created on Jun 2, 2015, last review on Jun 9, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Attempt to update license key failed with the following error message:

Unable to retrieve the license key 'PLSK.01234567.0020': The key with id=PLSK025326180020 failed to update: Unable to connect to license server https://ka.odin.com:5224/xmlrpc. cURL error description: SSL connect error(35) 

Cause

The behavior was considered as internal software issue with id PPA-2403 that was fixed in PA 11.5 MU#11.

Resolution

In order to fix the issue please install update 11 as described in the article.

Search Words

Unable to connect to license server

The uploaded key file is not valid or does not contain a license key

Unable to retrieve the license key

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