Article ID: 125668, created on May 30, 2015, last review on May 30, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5


Customer has several subscriptions. Sometimes OBAS sends notifications with wrong subscriptions ID but right subscription name.


The wrong ID is produced by @@order.subscription_id@ placeholder value in e-mail template under

Top > Configuration Director > Event Manager > Events > event_name > Actions > Subscription notification for customer

in case when several subscriptions are placed in one order.

Resolution placeholder should be used instead of @@order.subscription_id@ in the e-mail template.

Search Words

wrong subscription id



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