Article ID: 125588, created on May 22, 2015, last review on Feb 19, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

After attempt to create new DNS zone 'example.com', following error appears:

Unable to add DNS zone: NS record 'example.com. NS ppa.example.com.' has no address records (A or AAAA).

Cause

According to current business logic Plesk Automation(PA) does not allow to create DNS zones with names containing part of DNS server hostname. Unclear error message was considered software issue with id PPA-2360. It is fixed in MU #12.

Resolution

Update PA to the latest version:

/usr/local/ppa/bin/ppa_update --install-updates

Search Words

Domain cannot be hosted on DNS server, because is a subdomain of

has no address records (A or AAAA)

Add domain that hosts the ns-records

sync the dns zone task failed

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change brand

NS record

Domain example.com cannot be hosted on DNS server DNS1.example.com, because DNS1.example.com is a subdomain of example.com

DNS zone creation failed

external dns

has no address records

has no address records (A or AAAA).

ssl cert

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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