Article ID: 125585, created on May 22, 2015, last review on May 22, 2015

Symptoms

The Microsoft Office 365 Application is installed (Cloud Solution Provider Scenario / TIP/production environment) and provisioning does not work.

Cause

The Office 365 Gateway Application is configured to use the Microsoft Online Services Portal URL which is intended for eDog.

Resolution

Configure the Office 365 Gateway Application to use the Microsoft Online Services Portal URL which is intended for TIP/production environments:

  1. Log on to the Office 365 Application End-point Host as Administrator.
  2. Go to the directory of the Office 365 Gateway Application (C:\inetpub\wwwroot\<Office 365 Gateway Application Name>).
  3. Open the web.config file in a text editor.
  4. Replace
    <setting name="ScreenScrapingPortalUri" serializeAs="String"><value>https://portal.officeppe.com</value></setting>
    with
    <setting name="ScreenScrapingPortalUri" serializeAs="String"><value>https://portal.office.com</value></setting>
  5. Save the file.

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