Article ID: 125560, created on May 20, 2015, last review on May 20, 2015

  • Applies to:
  • Business Automation

Symptoms

Hosting and domain service plans were created, they can be bought in the online store by following a single purchase scenario.

A promotion of type Promotion By Parent Plans is created, promoted and parent plans are specified. However in the online store we see that the discount is not applied. What can be a reason?

Cause

The reason can either be incorrect promotion configuration or up-sales not setup.

Resolution

  1. Check promotion configuration (active, applicability conditions, service plan assigned).
  2. Check that the domain service plan is configured as an up-sale for the hosting one: Home> Products> Service Plans> hosting plan> Up-sales, there should be a category with the domain service plan included.

Search Words

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