Article ID: 125559, created on May 19, 2015, last review on May 19, 2015

  • Applies to:
  • Operations Automation 6.0

Symptoms

Tab "Help & Support" is configured in "Customer CP Navigation" but not displaying in CCP for Provider's subscription.

Cause

The are 4 properties under "System > Settings > System Properties":

  • Q&A page URL
  • Documentation Downloads page URL
  • Support Contacts page URL
  • Trouble Ticketing System URL

They correspond to the 4 submenus within the "Help & Support" tab. If none of the properties is filled, then there is nothing to show in "Help & Support" and the tab itself is not shown.

Resolution

Fill at least one of the properties and the tab will be shown. Kindly remember to clear browser cache

Search Words

navigation

ccp navigation

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF