Article ID: 125489, created on May 13, 2015, last review on May 13, 2015

  • Applies to:
  • Business Automation 5.5

Symptoms

An account was put on hold by the staff member (manually), but the next day it was erleased from credit hold. Checking the action initaor we can see that it was made by the system, user -1.

Cause

An account belongs to the customer class with the setting Put Account on Credit Hold set to Automatically in the credit terms. With each daily billing the system checks the accounts of such customer classes:

  • puts accounts with overdue invoices on credit hold
  • checks the accounts currently on credit hold, if the conditions for the credit hold status are not satisfied - an account is released from the credit hold.

This behaviour is considered to be correct because if this did not happen, then the accounts that were put on credit hold by the system would never be released from the credit hold, even after overdue invoices payment. The system cannot distinguish accounts with the same credit terms that were put on hold automatically from those put on hold manually, therefore it checks all the accounts that have credit terms with the setting Put Account on Credit Hold set to Automatically.

Resolution

The only way for the account not to be released from manual credit hold is changing the account class to one with the credit terms with the setting Put Account on Credit Hold - Manually. Otherwise you may just use the status Administrative Hold (the one account currently has), it forbids all the operations with the subscriptions.

Search Words

Account on manual credit hold got automaticly un suspended

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496

Email subscription for changes to this article
Save as PDF